Privacy Policy

This policy explains how Tooltap handles information about you, our customer. Separately, it explains how data you collect through Tooltap is handled, and why that data is your responsibility, not ours.

1. Information we collect about you

• Account: your email address, and API keys we issue to you.
• Usage: the tools you run, credit balance and usage, and basic technical logs needed to operate and secure the Service.
• Payments: handled by our payment processor (Stripe). We do not store your full card details.

2. How we use it

To provide and secure the Service, meter and bill credits, send you service emails (such as sign-in links and "your data is ready" notifications), and comply with our legal obligations. We do not sell your personal information.

3. Cookies and local storage

We use your browser's local storage to keep you signed in and remember your recent pulls. We do not use advertising trackers.

4. Service providers

We share the minimum necessary with providers that run the Service on our behalf, including Stripe (payments), our email provider (transactional email), and our hosting and database providers. Data pulls are executed through third-party data providers.

5. Data you collect through Tooltap

When you run a pull, Tooltap retrieves information from publicly available sources at your instruction and returns it to you. For that data:

• You are the controller. You decide what to collect and why, and you are responsible for having a lawful basis and for complying with all applicable privacy, data protection, and marketing laws.
• Tooltap acts only as a processor, retrieving and temporarily storing results so you can view and export them.
• Requests from the people that data relates to (for example access or deletion requests) are your responsibility to handle, as the controller. We will assist you as reasonably required.

6. Retention

Your account information is kept while your account is active. Pull results are retained per our current retention policy and can be exported at any time; you can also delete them.

7. Security

We use reasonable technical and organisational measures to protect information, including hashing of API keys and encrypted transport. No system is perfectly secure.

8. Your rights

Depending on where you live, you may have rights to access, correct, or delete the personal information we hold about you, or to complain to a regulator. Contact us to exercise them.

9. Changes

We may update this policy; the "last updated" date will change accordingly.

10. Contact

Privacy questions: support@tooltap.ai.