Terms of Service

These Terms govern your access to and use of Tooltap (the "Service"). By creating an account, buying credits, or using the Service (including through an AI assistant or API), you agree to these Terms. If you are using the Service for an organisation, you agree on its behalf.

1. What Tooltap is

Tooltap is a tool that retrieves information from publicly available sources on your instruction and returns it to you as a structured, exportable table. You choose what to look up and what to do with the results. Tooltap does not decide what you collect or how you use it.

2. Your account and credits

• You are responsible for your account, your API keys, and all activity under them. Keep your keys secret.
• Credits are consumed when you run a pull. The credit cost per result varies by tool and is shown before you run. Credits do not expire while your account is active. Purchases are for access to run pulls and, except where a refund is required by law, are non-refundable.
• Stored results are retained per our current retention policy. You can export your data at any time.

3. Your responsibilities and acceptable use

You direct the Service, and you are solely responsible for what you collect and how you use it. You agree that:

• You will comply with all laws that apply to you, including data protection and privacy laws (for example the Australian Privacy Act, GDPR, and CCPA where applicable), electronic marketing and anti-spam laws (for example the Spam Act, CAN-SPAM, and CASL), and the terms of service of any third-party platform or website whose data you access.
• You have a valid, lawful basis to collect, store, and use any personal information you obtain through the Service, and you will honour the rights of the people that information relates to.
• If you use results for outreach or marketing, you are responsible for doing so lawfully, including consent, opt-out, and disclosure requirements where they apply. Tooltap is a research and data tool; it does not send messages on your behalf and takes no responsibility for your outreach.
• You will not use the Service to break the law, to harass, defraud, or discriminate, to access data behind a login or paywall you are not authorised to access, to acquire special-category or sensitive data unlawfully, or to resell raw Service output as a competing data product.

You, not Tooltap, are the controller of any personal information you collect through the Service. Tooltap merely retrieves and processes it on your instruction.

4. Data accuracy and availability

Data comes from third-party public sources and may be incomplete, out of date, or inaccurate. The Service is provided "as is" and "as available." We do not warrant that results will be accurate, complete, lawful for your purpose, or uninterrupted, and third-party sources may change or restrict access at any time.

5. Limitation of liability

To the maximum extent permitted by law, Tooltap and its operators will not be liable for any indirect, incidental, special, or consequential loss, or for lost profits, data, or goodwill, arising from your use of the Service or the data you obtain through it. Our total liability for any claim is limited to the amount you paid us in the three months before the event giving rise to the claim. Nothing in these Terms excludes rights that cannot lawfully be excluded, including under the Australian Consumer Law.

6. Indemnity

You agree to indemnify and hold harmless Tooltap and its operators from any claim, loss, or expense (including reasonable legal costs) arising from your use of the Service, the data you collect or how you use it, or your breach of these Terms or of any law.

7. Suspension and termination

We may suspend or terminate access if we reasonably believe the Service is being used unlawfully or in breach of these Terms. You may stop using the Service at any time.

8. Changes

We may update these Terms. Material changes will be reflected by the "last updated" date, and continued use after a change means you accept it.

9. Governing law

These Terms are governed by the laws of New South Wales, Australia, and the courts of that jurisdiction have exclusive jurisdiction, without limiting any mandatory consumer rights you have where you live.

10. Contact

Questions about these Terms: support@tooltap.ai.